Tea in a cafe

Interview with Jamie Crummie

Co-founder of Too Good to Go

Why did you decide to make it your mission to address food waste?

In my previous career in Human Rights Law I spent some time with Amnesty International. It was there that I became aware of the issue of food waste, when I was at an event in 2013 that was purely catered for with food which would otherwise have been thrown away.

It really is shocking that one third of food is wasted across the globe. Then when you look even deeper, you see that this is not only wasting resources, but food waste is also damaging the planet. In fact, 8% of global greenhouse gases are a result of food waste, while it is costing the UK £13bn each year.

I realised that there must be a simpler and more accessible way to fight food waste than dumpster diving, which led me to explore the impact technology could have. While coming up with a solution, I connected with like-minded entrepreneurs in Copenhagen and we worked together to create Too Good To Go. The rest is history.

Bakery bread

How can restaurants, bars and other hospitality venues lead the way on sustainability when the sector fully re-opens?

While the sector has suffered significantly at the hands of the pandemic there is a real opportunity for sustainability to take a front row seat as hospitality continues to re-open. The last couple of years have shown just how much of an emergency climate change is, and the hospitality sector can play an important part in tackling it.

The non-profit organisation Project Drawdown identified reducing food waste as the number one action that can be taken to fight climate change. As a result, it really should be on every businesses mind to do everything they can to minimise waste and ensure food is eaten and enjoyed instead of wasted.

There are some super free tools available to help implement new practices, while technology offers the opportunity to tackle the issue with a level of nuance - and on a scale - that was unprecedented until now, whether that's using forecasting tools to predict demand, smart bins to track where waste is occurring, or apps like Too Good To Go that let consumers buy unsold food rather than letting it go to waste at the end of service.

What are your tips for the best way to communicate sustainability initiatives to the wider public – how do you make people care?

This is the biggest challenge we face, because sometimes the climate crisis can almost feel too big for individuals to do anything about. What we’ve found is that there is a significant gap in knowledge around the food waste issue. Often people associate wasted food with wasted money, but there is a disconnect when it comes to the impact on the environment. Research we conducted showed that over two thirds of Brits don’t realise that food waste is contributing to climate change, so education is vital.

On top of greater understanding of the issue, the public need tips, tricks and tools to help them to make small changes that add up to make a big difference. We’re not asking everyone to change their entire lifestyles, just their attitude towards throwing away food. Making it more manageable and accessible automatically breaks down the barriers and shows that this is something that anyone can do to play their part. 

Green plant

Is being sustainable always more expensive? How can being more sustainable lead to a reduction in costs?

Not at all. In fact, being sustainable can actually save hospitality businesses money. Take food waste for example. When a business throws away food, they are throwing away the time, energy and funds that have gone into creating it, not to mention the then added costs of waste disposal itself. We appreciate that it is difficult for all restaurants, bars and hospitality venues to have zero produce left at the end of service; predicting demand can be challenging. This is why our app can be such a great tool for businesses because it offers a safety net for when there is unsold food at risk of going to waste. Selling this flexibly through our app means that the business can be sustainable while recovering otherwise sunk costs. We’ve also found that 80% of Too Good To Go app users return as paying customers, so it really is win-win-win.

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