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Interview: Juliane Caillouette-Noble

Managing Director of the Sustainable Restaurant Association

How can restaurants, bars and other hospitality venues lead the way on sustainability with the sector fully re-opened?

With food accounting for between a quarter and a third of all greenhouse gas emissions, the public craving tasty ways of eating and many of the best solutions also offering financial savings, hospitality venues have a great opportunity to cash in. The best place to start is with the menu. Many of the restaurants that fared best at the end of the first lockdown did so with a menu focused on fewer dishes, designed to use whole, locally sourced ingredients, and with more plant-based options – meeting consumer demand, and cutting costs while also reducing their impact on the environment. 

What are your tips for the best way to communicate sustainability initiatives to the wider public – how do you make people care?

The trick is to let the food do the talking. No one goes out for a meal for a lecture on the environment. That being said, consumer research shows that people are more likely to choose to eat out at restaurants they know are operating sustainably. We’d recommend engaging customers with social media posts with photos of tasty dishes that highlight first class farmers and fishermen, or ingenious uses of food that would normally end up in the bin. These will have much more success than a lecture about sustainability. 

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