Welcome to the after-sales section of 'Why BRITA'
Here you can find out all about the importance of dispenser maintenance, what you can and should do as a customer and the tools available. Finally, the obvious benefits of having a maintenance contract with BRITA instead.
Why is maintaining water dispensers important?
Maintaining a BRITA VIVREAU water dispenser is a crucial part of ensuring our products perform to their best and retain the sleek visuals that our range of products offers. Whether you are carrying out general maintenance yourself or you have a maintenance contract with BRITA VIVREAU, we have these topics covered below for you.
There are a few reasons why maintenance is so important:
- Ensures the dispenser remains hygienically safe for users
- Well-maintained dispensers are less likely to develop issues or malfunction
- A well-maintained and correctly functioning dispenser reduces single-use plastic waste
- Maintenance extends the lifespan of the dispenser
- Increased customer satisfaction by reducing the potential of a breakdown
Drawing out a maintenance agreement with BRITA VIVREAU gives you both quality and peace of mind over the maintenance and long-term performance of your BRITA VIVREAU dispenser.
For simple troubleshooting, and easy fixes, you can also access the BRITA Product Assistant.
Introducing our Product Assistant support tool
New for 2024, we have a new way of working...
We have partnered with Mavenoid to bring our customers a self service tool that allows businesses and users to find everything they need at a click of a button, from answering simple questions about your BRITA VIVREAU dispenser to resolving complex product support issues.
The platform also provides step by step instructions and downloadable guides to walk you through a wide variety of tasks that users could need assistance with in order to complete, changing a CO₂ canister for example.
We believe that our new product assistant will revolutionise the way we interact with all our customers, make it easier and more convenient than ever before to get the support they need. We are confident that you will find our product assistant to be a valuable addition to our customer service offerings.
Customers can access the Product Assistant through the following channels:
- Dynamic QR code labels are located on your water dispenser - simply scan for support.
- Visit our website where our product assistant widget will be able to support you with your request.
- Email our service team and our product assistant will ensure quick and accurate support.
- Email signatures on outbound emails contain a direct link to our product assistant.
You can also access our web browser version here.
BRITA VIVREAU water dispenser maintenance
If you purchase a BRITA VIVREAU water dispenser you are of course, covered by the warranty. The warranty does still require proper care and maintained condition of the dispenser alongside servicing, typically every six months (this will differ on usage, water hardness in your area etc). Exact details of the warranty can be discussed directly.
You can purchase maintenance plans separately, which cover any filter changes, breakdowns and spare parts. Maintenance agreements typically cover customers for 1 or 2 years. For any issues that require new parts, BRITA VIVREAU has a large facility where many parts can be with you next day. For selected parts, our engineers have them as part of their kit that they bring to site.
Parts are still available to you if your purchase the dispenser but obviously carry a cost.
Dispensers that were bought without a maintenance contract initially, can be purchased at a later date but a site visit will need to be scheduled to examine the quality of the machine before approving the contract.
Every quote, purchase or rental, is conducted on an individual basis and anything stated within this page may or may not be applicable to every individual scenario.
Dedicated expert engineers and customer service team 
BRITA approved filters and components 
Service packages that fit your requirements 
Proactive filter changes to keep your equipment and water at its best What Else Do I Need To Do When Maintaining A Water Dispenser?
As a customer and owner of a BRITA VIVREAU dispenser, you should maintain a regular general cleaning schedule to reduce the risk of any issues arising.
We offer downloadable product and user guides that help you identify the different areas and parts of our dispensers.
There are spare parts available should you need any, the replacement of which are fully covered should you have a maintenance agreement. Otherwise, there are costs associated with each part.
How to clean water dispensers
Looking to clean your water dispenser yourself? As an example of what you can expect from the Product Assistant, 'how to' guides on the products below can all be found within our self service tool.
Extra C-Tap & Extra I-Tap
How to disinfect both taps, clean the housing and/or ventilation grills instructions are available in our Product Assistant.
Fill Pro / T-Tap
How to clean the outlet tap, housing or cooling fins are available in Product Assistant.
Top Pro
How to clean the housing, drip dray or disinfect the outlet tap are available in Product Assistant.
Thinking about cleaning the machine yourself? These products can help make your job easier and can be bought directly from BRITA:
- SAN Ecolab Sirafan Disinfection 75cl CU
- BioGuard Descaler Foam 500ml Spray