Product Assistant Launch

Introducing Our Product Assistant Tool

We have partnered with Mavenoid to bring our customers a self servicing tool that allows businesses and users to find everything they need at a click of a button, from answering simple questions about your BRITA VIVREAU dispenser to resolving complex product support issues.

The platform provides step by step instructions and downloadable guides to walk you through a wide variety of tasks that users could need assistance with in order to complete, changing a CO₂ canister for example.

Powered by cutting-edge artificial intelligence, the Product Assistant transforms the way we interact with our customers, making it easier and more convenient than ever before to get the support they need.

“Mavenoid was designed to provide intelligent support automation that helps people solve even the most complex product issues,” said Gintas Miliauskas, CEO at Mavenoid. “BRITA prioritizes a high-end customer experience, starting with their market-leading water filtration products, and continuing with their exceptional customer support. We’re excited to partner together to extend this experience with the newly launched product assistant that will help customers easily solve product issues at any hour of the day.”

How can one access the Product Assistant?

Customers can access the Product Assistant through the following channels:

Dynamic QR code labels are located on your water dispenser - simply scan for support.
Visit our website where our product assistant widget will be able to support you with your request.
Email our service team and our product assistant will ensure quick and accurate support.
Signature links all our outbound email communication display a direct link to our product assistant.

For access to the online widget:

First of all, you need to accept our cookies and you should see the widget bottom right of your device. If you have said no to our cookie policy, you will need to clear your cookies for this website to use it.

Alternatively we have a webpage version that is live, holding all of the same information but in a different, more traditional method. You can access that version here.

Daniel Marquiss, Head of Technical Excellence at BRITA says:

"We believe that every interaction with our products should be seamless, efficient, and delightful for every customer. Mavenoid shares this ethos, and together, we aim to enhance the way customers engage with our water dispensers. By leveraging AI-powered self-service options, we empower users to find solutions independently, reducing water dispenser downtime and freeing up valuable time for our support teams to focus on more complex issues.

Together, we are setting a new industry benchmark for customer service. Balancing AI technology alongside our experienced customer support team, we elevate the water dispenser experience—making it intuitive, efficient, and hassle-free. Our joint efforts ensure that users receive timely assistance, whether they’re in the office, or on the go. We’re proud to be at the forefront of this transformation, redefining how we engage with our customers".

What does this all mean?

This means some simple queries or troubleshooting tasks can be solved without even needing to contact us first. You don't have to wait to speak to somone and we don't need to try and get hold of you either. It's a win-win to self-diagnose any simple issues that might arise.

The dispenser is not producing water?

The product assistant can help with that.

You have a slow leak or water is splashing when dispensed?

We can walk through processes that can solve a simple issue without any further intervention.

At BRITA VIVREAU, we've been testing the QR codes on our dispensers with customers for many months now. The launch of our product assistant represents a bold step towards optimizing support processes, enhancing customer satisfaction, and embracing the future of AI-assisted technology. We are satisfied that we can bring this incredible development with how we connect to the widest audience possible.